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The following guides and articles are available for this topic.
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At SupportHost we offer all our clients the possibility to create and manage multiple accounts simultaneously. With this feature, you can share your client area with other people, such as employees. How do I create…
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Let’s see what the client area credit is, in which cases you can get a credit, and how it can be used to purchase or renew services. How the client area credit works Credit cannot…
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Let’s see how to cancel the services or domains associated with your account. The cancellation of the plans can be carried out at any time, as long as you cancel before the next due date,…
The following guides and articles are available for this topic.
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By activating two-factor authentication, your SupportHost client area account will be even more secure. In addition to having to use a strong password to protect your account, two-factor authentication adds an extra layer of security…
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If you do not remember your login credentials to access your client area, or if you are thinking about changing your password, you can follow this short guide to reset the client area password. It…
The following guides and articles are available for this topic.
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With SupportHost, you can upgrade or downgrade your hosting plan at any time and without downtime. You can move from a plan to another directly from the client area. In this tutorial, we will see…
The following guides and articles are available for this topic.
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We only charge VAT to private customers residing in Europe. For merchants and freelancers who have a VAT number regularly registered in the VIES, no tax will be applied to the invoice. Will my invoices…
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In this tutorial, we will learn how to pay an invoice using one of the payments methods available, apply credit to an invoice, and download a copy of the invoice. Pay an invoicePaying an invoice…
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From the client area, you can update billing info. Let’s see how to do it step by step. How to update billing infoUpdating of already sent invoicesAdd VAT id How to update billing info You…
The following guides and articles are available for this topic.
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We only charge VAT to private customers residing in Europe. For merchants and freelancers who have a VAT number regularly registered in the VIES, no tax will be applied to the invoice. Will my invoices…
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In this tutorial, we will learn how to pay an invoice using one of the payments methods available, apply credit to an invoice, and download a copy of the invoice. Pay an invoicePaying an invoice…
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Let’s see how to cancel the services or domains associated with your account. The cancellation of the plans can be carried out at any time, as long as you cancel before the next due date,…
The following guides and articles are available for this topic.
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Let’s see how to cancel the services or domains associated with your account. The cancellation of the plans can be carried out at any time, as long as you cancel before the next due date,…
The following guides and articles are available for this topic.
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In this article, let’s explore how website migration is done on SupportHost. If you decide to change hosting, you can entrust us with the entire procedure for free of charge. The migration will occur without…
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If you decide to change hosting and move to SupportHost, we will take care of the website and email transfer. Let’s see how this service works in detail. This service is free of charge only…
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When you decide to change hosting everyone focuses on trasferring the site however, it is equally important to perform email migrate correctly. In this article, I’m going to explain how to perform the domain transfer without…
The following guides and articles are available for this topic.
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The 404 error is one of the most common errors you can come across while visiting a website. Clicking on a search result or link can lead you to a page not found. This can…
The following guides and articles are available for this topic.
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If you have forgotten to renew your domain, you might still be in time to recover it. In order to recover an expired domain, there are specific time frames that vary according to the domain…
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Since January 2014, ICANN (Internet Corporation of Assigned Names & Numbers) has introduced a new rule for domain email verification relative to all new extensions and generic names, such as .com, .biz, .info, .mobi, .name,…
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In this short tutorial, I will explain what nameservers are and how to change them from our client area in a few simple steps. What are nameservers?How to change nameservers What are nameservers? We know…
The following guides and articles are available for this topic.
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Spam is a phenomenon that has existed since the dawn of the internet. Who is that person that has never received an email containing an annoying promotional message? Fortunately, however, technologies have evolved and can…
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When managing a website, it is not surprising for you to feel the need to have several email addresses at your disposal. For example, you may decide to create email accounts for your collaborators or…
The following guides and articles are available for this topic.
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With SupportHost, you can upgrade or downgrade your hosting plan at any time and without downtime. You can move from a plan to another directly from the client area. In this tutorial, we will see…
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When managing a website, it is not surprising for you to feel the need to have several email addresses at your disposal. For example, you may decide to create email accounts for your collaborators or…
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cPanel allows us to create a database with two different tools that we find in the Database section: MySQL database and the wizard. In this guide, we will see how to create a database from…
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In this guide, Staging site: How to create and mange a test environment, we will show you how to create a site staging environment and how to facilitate the “push” with just one click. The…
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Let’s see how to create an FTP account with cPanel, but first, let’s introduce the FTP protocol and its usefulness. What is the FTP connection forCreate an FTP accountManage FTP AccountsSpecial FTP accounts What is…
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Let’s see how you can change the PHP version from cPanel with a few simple steps. From cPanel, it is possible to change the PHP version by setting one version for the whole site, or…
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Logging into cPanel is extremely simple. Let’s see how to do it by logging into the client area or directly by connecting to your cPanel address. How do I log in to cPanel To access…
The following guides and articles are available for this topic.
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Have you encountered the error message “508 CloudLinux Resource Limit Is Reached” or “507 Insufficient Storage” while visiting your website? This guide explains the meaning of these errors, their causes, and how to solve and…
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When you try to access your WordPress website, have you ever come across an error page that says “There has been a critical error on your website?” In this article, How to fix the “There…
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When there are too many redirects or setting redirects, this creates a cycle of redirects (loop), an error message known as err_too_many_redirects may appear, preventing us from reaching the desired page. In this article, How…
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The WordPress white screen problem occurs when the site you are trying to visit appears as a blank, white page with no content. In this article, WordPress white screen of death, we will see what…
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The error 500 can prevent you from accessing a page or website. When this error occurs, in fact, the server sends an HTTP error 500 status code to the browser to communicate a generic problem…
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Error 508 occurs when you exceed the resource limits in your plan. There are several reasons that can cause this. In this guide, 508 error: how to solve it, we will see what are the…
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