We use the most advanced technologies on the market to guarantee maximum performance for your website.
We limit the number of accounts per server to get the most out of our servers. Datacenter in Germany
for maximum performance.
We use professional tools like CXS (ConfigServer eXploit Scanner), ClamAV (Clam AntiVirus), and Imunify 360 to monitor all accounts.
Each account is isolated from the others, so even if one account is compromised, the others stay protected.
30 days satisfaction
We do not want you as a client if you are not satisfied with the our service!
That is why we have decided to give a money-back guarantee for the first 30 days of purchase. If you are not happy with the service we offer, you can get your money back, no questions asked.
We want your website to be always online and fast. We guarantee you an uptime (time in which your website is reachable) of 99.9%
If we do not fulfill the promise, we will give you your money back for the month. It is in our best interest that your website is always online, you can trust us!
We do everything possible to make your life easier! Phone and fast email support (guaranteed within 8 hours).
Is there anything you can't do? All you have to do is to contact us
! You will receive the solution in no time. Or we will create a tutorial
specifically for you (our popular 'tutorial on-demand').
We check all of our services every 5 minutes and all our technicians are notified by email and chat in case of problems.
These checks allow us to be proactive and take prompt action to solve problems before they affect many customers.
We maintain 30 daily backups for each account so you can restore your website in minutes if something goes wrong.
You can restore backups completely on your own or ask us to do it for you.
Our hosting grows with your website
You can upgrade to a bigger plan that can support more visits as your site grows, paying only the difference.
The upgrade only takes minutes and does not involve any kind of downtime. You can upgrade/downgrade directly from the client area.
If for any reason the server has a problem, emails will be received from 2 different secondary servers. Your emails will be delivered to you as soon as the server comes back online.
We are the only ones to offer a Secondary MX service for free to all our customers.
Our staff is online 24 hours a day every day. You can write us on Christmas or Thanksgiving and we'll be here to help.
All communication is done through our ticket system. This way our operators see the entire conversation and your whole situation to best help you.
Always under control
Our services are monitored every 5 minutes and in case of problems all technicians receive a notification solving the problem even before the customer can contact us.
This is what we like to call proactive support.
We solve 100% of the problems
No matter what the cause of the problem is, we are here to help and solve it. If it's a server-side problem, we'll take care of it as quickly as possible.
All you have to do is open a support ticket from the customer area and you will receive a decisive answer in a very short time. We respond to 90% of tickets within the first hour.