Enable two-factor authentication

By activating two-factor authentication, your SupportHost client area account will be even more secure. In addition to having to use a strong password to protect your account, two-factor authentication adds an extra layer of security and makes your account even safer from unwanted access.

In this tutorial, we see how to activate two-factor authentication and what it is.

What is two-factor authentication

Two-factor authentication is an access system that provides a two-level verification to access a website. In this case, activating authentication will protect access to the client area. Let’s see exactly how it works.

How two-factor authentication works

The first factor or level of this type of authentication is based on the request for standard access credentials, i.e. username (or email) and password.

The second factor, on the other hand, is an additional verification code that is randomly generated every time you need to log in. Mobile applications such as Google Authenticator can be used to generate this verification code (token).

Why use two-factor authentication

By activating this two-step verification your account will always be safe, even if your login details fall into the wrong hands.

In doing so, to access your SupportHost client area, it will also be required to enter a timed verification code that is generated at the moment of the login.

Enable two-factor authentication

Let’s see how to enable two-factor authentication on your account. First of all, access the client area with your credentials. If you have forgotten your password, you can perform a reset by following our tutorial on resetting client area password.

Then click on your name and then on Security Settings, as you see in the screenshot below.

Client Area Security Settings

You will be redirected to a new page and can check your current security settings. If two-factor authentication is disabled, as you see in this example, you will need to click on the green Click here to Enable button to start the configuration procedure.

Enable Two Factor Authentication

A new window will open showing you the authentication method, i.e. the generation of a timed token that must be used to access your user account. Then click on Get Started.

Enable Two Factor Authentication Get Started

You will then be shown a QR code which you will need to use to pair an authentication application such as Google Authenticator or Duo. You can associate the application by scanning the QR with your phone or by manually entering the code that is indicated to you.

Enable Two Factor Authentication Qr Code

Enable two-factor authentication with Google Authenticator

If you haven’t already done so, the first thing to do is download Google Authenticator from the Play Store or the App Store.

Open Google Authenticator and tap on the “+” icon to start the configuration.

Google Authenticator Add New Device

You can then choose between two options:

  • Scan a QR code: you will then need to use your phone’s camera to scan the client area QR code.
  • Enter configuration code: in this case, you will have to manually enter the code you see in the client area.

Then, you will see a six-digit code on the application. This code is timed, enter it in the field Enter, the authentication code in the client area, and then click Submit. This way, you will have completed the configuration.

A notice like this will confirm that the procedure was successful. On this screen, you will also see a backup code that you will need to copy and store. In case you lose the device on which you have activated the authentication, you will need this code to access the account.

Two Factor Authentication Backup Code

Log in

After activating the authentication, every time you log in to your account you will be asked to first use your login credentials and then the verification code that you will see on the app.

Login Two Factor Authentication

If you can’t use the device you set up, or if you have lost it, click Login using Backup Code.

Login Using Backup Code

You will then need to enter the backup code and click on the Login button.

Login With Backup Code

After logging in with the backup code, it will be reset because the backup code is valid only once. Memorize the new backup code that is provided to you.

New Backup Code

Click on the Continue button to proceed in the client area.

Disable two-factor authentication

To disable two-factor authentication, you need to access the client area, then click on your name in the bar at the top right and Security Settings.

Client Area Security Settings

To deactivate the function, you will need to click on the “Click here to Disable” button as shown on this screen.

Disable Two Factor Authentication

For the deactivation, it is necessary to enter your password and click on Deactivate Two-Factor Authentication.

Disable Two Factor Authentication Password

A message like this you see below will confirm that the deactivation was successful, after which you can click Close to return to the client area.

Two Factor Authentication Disabled

After deactivating the two-factor authentication from the client area, you can delete the account from Google Authenticator. To do this, click and hold the account, click the trash can icon at the top right and confirm the removal by clicking on Remove account.

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