SupportHost cancellation: cancel services and domains


Let’s see how to cancel the services or domains associated with your account. The cancellation of the plans can be carried out at any time provided that it is made one day before the expiration and the subsequent renewal.

Note: To avoid the risk of having your services expire, it is best to leave auto-renewal on. If you cancel, you will not receive any notification and your domain will expire, thus it’s easier to forget to renew.

Please note that 30 days before a service expires, you will receive an invoice. The system will try to get the payment days before the expiration. After you receive the invoice, then, you have a window of more than 20 days to cancel before the renewal occurs.

SupportHost cancellation: cancel the hosting plan

Let’s see how to request the cancellation of the hosting service renewal. Log in to the clientarea and click on Services → My Services as shown here:

Client Area My Services

On this page, you will see all the services associated with your account, the status, and the renewal date indicated under the Next due date. Choose which services you want to cancel and click on the plan name (the plan in the example is a Silver 3 of shared hosting):

Products And Services Plan Domain

Note: click on the name of the plan and not on the domain indicated in blue. If you click on the domain name, you will be directed to your domain.

From the side menu with the actions, click on Request cancellation.

Request Cancellation

This way, you are canceling the plan, but you can decide whether to keep the domain or not.

If you have a free domain associated with the plan, you will see a warning like this:

Cancel Free Domain

In this case, if you want to cancel the domain together with the plan, you must leave the check-in in the box.

If, on the other hand, you want to keep the domain, click on the box to remove the tick. If you choose to keep the domain, you will only have to pay the price of the domain.

If you have separately registered the domain, you will see a notice like this below that shows the date when the renewal will take place, its duration, and the cost.

Cancel Domain Renewal

Also, in this case, you can choose whether to cancel the associated domain upon expiration without renewing it or whether to keep it. If you want to cancel the domain too, you will have to click on the box next to “I confirm that I DO NOT WANT to renew this domain”.

At this point, you can choose whether to cancel the plan immediately or upon expiration.

Click on the drop-down menu next to Cancellation type:

Cancellation Type

Immediate: The plan is canceled within 24 hours of the request.

End of Billing Period: The plan remains active until the end of the billing period and is then canceled.

After selecting one of the two types of cancellation, click on the Request Cancellation button.

Request Cancellation Button

I remind you that the invoices for the renewal are sent automatically before the expiration.

According to the plan you have subscribed to, you will receive the invoice as follows:

  • Monthly plan: 9 days before the expiry date
  • Quarterly plan: 21 days before the expiry date
  • Semi-annual plan: 21 days before the expiry date
  • Annual plan: 30 days before the expiry date
  • Two-year plan: 30 days before the expiry date
  • Three-year plan: 30 days before the expiry date

If you have not canceled the plan, the system will generate the invoice, and if you have credit on your account, it will be used for renewal. Renewals are not refundable.

A pre-approved payment might have been created on PayPal during the purchase. Log in to PayPal and delete any pre-approved payments to our account. If we receive the payment, we will have to withhold part of it as described in Terms and Conditions as it is the customer’s fault (who did not discharge the automatic payment), and issuing a refund has costs for us.

SupportHost cancellation: cancel the domain

Let’s see how to cancel a domain associated with your account. Log in to your client area and then click on Domains → My domains.

Domains My Domains

Here, you can see the different domains associated with the account, locate the one you want to cancel, and click on the wrench icon to access the domain management page.

Manage My Domains

Then click on Auto renew from the left side menu.

Manage Auto Renew

If it is a free domain, you will not be able to cancel it from here. By clicking on Auto renew, you will see, in fact, a warning like this:

Auto Renew Free Domain

If you want to cancel a free domain, you will have to cancel the plan associated with it. Just follow the steps I described earlier.

For other domains, on the other hand, from the domain management page, you can click on Auto renew and then click on the Disable auto renew button.

Disable Auto Renew Domain

This way, upon expiration, the domain will not be renewed and will be canceled.

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