What is GDPR

GDPR (General Data Protection Regulation) is a European regulation that came into force on May 25, 2018, regarding the protection of data of natural persons.

With the GDPR, a regulatory framework on the protection and processing of personal data has been designed for all member states of the European Union. In all European states, the same legislation applies, and all European citizens have the same rights.

The GDPR indicates that data must be collected for specific and clear purposes. The data controller cannot keep the data for longer than the purpose of the processing. The processing of personal data must be done transparently.

SupportHost is GDPR ready

We care about your privacy. Our service is GDPR compliant and we provide you with the necessary tools to make your project compliant.

Data in Europe
We process your personal data in Europe, all staff are resident in Europe
Your data is stored in our systems and only you have control over your data
We respect your rights
You can exercise your rights under the GDPR at any time
ISO 27001
The data centers we rely on are ISO 27001 certified
Security measures
We have a number of security measures in place to protect your personal data
Transparent data processing
We only use your information to provide you with a service, as outlined in our policy.
SSL certificate
If you want to protect your data on the website the SSL certificate is essential.
Always up to date
To keep all data secure we keep all systems always up to date.
Malware detection
We keep all systems continuously under control.
Daily backup
We perform daily backups to ensure data availability and eliminate the possibility of accidental loss.
Antivirus, antispam, firewall
We reduce the risk of vulnerability for viruses and malware sent via email.
We don't sell personal data
We do not give or sell your personal data to third parties.



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Frequently asked questions
What data controller means?

The data controller is the owner of the site, in our case SupportHost OÜ. The data is collected by the owner when registering or filling out a contact form. SupportHost is the owner of the data of its customers.

SupportHost’s customers own their data, which is why SupportHost:

  • Does not use its customers’ data for purposes other than those stated in the privacy policy
  • Processes customer data only when necessary, or in those cases where the customer requests it

SupportHost’s customers are the owners of their customer data, and agree to appoint SupportHost OÜ as the data controller.

What does data processor means?

A data controller is the natural or legal person who processes or maintains data on behalf of the data controller.

If you purchase a service with SupportHost OÜ you agree to appoint us as a data controller, according to the rules described in the data processing agreement.

What are personal data?

The GDPR identifies as personal data any information that identifies or makes identifiable a natural person.

For example:

  • First Name
  • Surname
  • Photo
  • Tax code
  • Address
  • IP Address
  • etc…
What does data processing menas?

Data processing is defined as any operation applied to personal data, for example:

  • The sending of a newsletter
  • Sending an invoice
  • Sending an SMS
  • A telephone call
Couldn't find an answer to your questions? Contact us!