Certified email

Certified email can be requested by private citizens with Italian tax codes, professionals and Italian companies.

After ordering the certified email, you will receive by email a PDF document to fill out and send to us using the form. The document can be digitally signed, or you can scan the hard copy after signing it. In the latter case, you will also need to attach an ID.

Once you have filled in the document, you will need to attach it using the form. You will find the link to the form in the email.

Activation time varies depending on the certified email type you are ordering. Generally, activation can take up to 2-3 days; for basic email the time is shorter than for email Pro, which requires domain certification.

In the PDF document that we send you, you can add your business name and leave the VAT number field blank, you can then tell us later after you open it.

You can access your certified email either through webmail to view emails directly from your browser, or by connecting your mailbox to an email client such as Outlook.

In the activation email, you will be sent all the data to configure you email client. You will be able to use POP3 or IMAP for incoming mail and SMTP for outgoing mail as protocols.

Ordinary (non-certified) emails do not reach the certified email inbox.

From your account settings, you can enable forwarding of non-certified emails, so you can redirect them to an uncertified email address of your choice.

In general, it is best to keep traditional email and certified emails separate, you can read more about this in our guide.

Our certified email service includes email notifications.

By activating notifications, you can enter an ordinary email address where you will be notified whenever a new certified email arrives.

Sure, you can create custom folders to organize all emails received.

In addition, you can create filters that allow you to perform automatic actions based on rules, for example, you can automatically move all emails received from a specific sender to a specific folder.

The maximum size of attachments is 100MB.

After sending a certified e-mail message, you will receive an acceptance receipt. This message, which shows the date and time it was sent, is proof of successful sending.

When the message reaches the recipient, you will receive a second receipt. The delivery receipt certifies that the email has reached its destination. If there were problems, such as the recipient’s box is non-existent, you will receive a non-delivery receipt.

Yes, your certified email can be adapted to the European REM standards that require owner identification and the use of two-factor authentication.

Certified emails are suspended 5 days after they expire.

You can restore a mailbox within 180 days at a cost of €30.