Frequently asked questions
I have a site with another provider, can you help me with the transfer?
We offer free transfer up to 10 accounts with the managed service if the control panels match. We plan the migration with the customer in order to avoid downtime or any other issue.
Any differences between dedicated server and VPS/Cloud?
A VPS cloud hosting
has dedicated resources but virtually assigned to your machine, while the physical resources are shared between multiple accounts. In case of a dedicated server you have 100% of the physical resources of your server. Both cloud VPS and dedicated solutions reside in the same datacenter, so there is no difference in connectivity.
Is there a minimum contract?
With SupportHost there is no contract, you can cancel at any time. The minimum you can pay is for a month, we have discounts for longer periods of time. It is not possible to get your money back as this is a dedicated service created just for you.
Do you offer a backup service?
An external server backup service is included on all servers with a Fully Managed contract. We keep 7 daily copies on an external server in a different datacenter
If you need a restore and you have a managed plan you can contact us and for only €20 we will restore an account on your server.
During the purchase you can add additional services including a disaster recovery solution with R1soft. If you decide to purchase a disaster recovery solution, you will have access to a control panel to restore your files and databases using a simple graphic interface.
How many websites can I host on my server?
There is no limit to the number of sites you can host on your dedicated server, the same goes for cloud hosting. Some control panels have a pricing system based on the number of accounts, and that could be a limit. This limit can be overcome with a different panel license.
Keep in mind that a server has finite resources (CPU, RAM, storage) and therefore there is a physical limit for the number of websites that you can host in it before you see a decline in the performances of your websites.
Do I need to have knowledge of a system engineer?
No, it is not necessary to have any system admin knowledge, during the order process you are given the possibility to choose a Fully Managed
contract. With a monthly fee we will provide you with a complete management of the server. You will have access to the control panel and it will be as easy to manage as a shared hosting account.
We will take care of installing, updating, managing, monitoring and maintaining the server. For any issue, all you have to do is open a ticket and one of our technicians will solve the problem.
Are there any email sending limits?
There are no limits on outgoing emails. As with the cloud VPS plans, however, we recommend setting a sending limit of 500 emails per hour. This way, if one of your sites gets compromised and is used to send spam, we have the possibility to limit the damage and prevent the IP of your dedicated server from ending up in a spam list.
Do you have cheaper dedicated servers?
On all our services we focus on quality, and quality comes at a price. You can find all the servers available in our cart
When looking for a dedicated server you should not only look at the price, but also (and above all) at the specification of what you are buying and at the datacenter in which it will be located. We know that our competitors sell servers at rock bottom prices, with 16GB ram and years-old processors. If that is the deal, than it would be better to rely on a virtual machine (cloud VPS) with an updated hardware, as long as you are interested in having high performances for your website.
We have compared the features and prices of our dedicated servers with the competition and it turns out that, when providing the same hardware and level of support, we are much cheaper. We can say that considering the quality/price, we offer the best dedicated servers.
The cost of a dedicated server depends mainly on its hardware and the level of support that it offers.
What can I use a dedicated server for?
Basically you can do whatever you want with a server. Besides hosting your website or app, these are the main categories:
- Dedicated gaming servers, Dedicated minecraft servers.
- Dedicated windows servers.
If you get an unManaged server you will be able to install whatever you want on it. The only limit will be your knowledge.