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Frequently asked questions

How do I get a free domain name?

With one of our hosting accounts such as shared hosting, you get the domain free forever.

To get the domain for free you just need to register the domain when you order the plan, or if you already have the domain registered, then you just need to order the transfer while you order.

The domain associated with the plan will be free forever as long as you renew the hosting plan.

To take advantage of this promotion you must purchase a plan with annual billing or higher. The domain must be bought at the same time as the hosting account.

The extensions included in the promotion are: .com, .it, .eu, .us, .de, .fr, .ch, .es, .li, .co.uk, .uk, .be, .cc, .nl, .ro

I already have a domain, can I transfer it to SupportHost?

Of course, the process is very simple. The time needed for the domain transfer depends on the domain extension. For example .it domains need 24 hours to complete the transfer, while for .eu is instant and for .com it takes 5-6 days.

With SupportHost, changing hosting is so easy.
The first thing to do for a domain transfer is to request the Auth-Code (or EPP-Code) to your current provider.

Some providers make it available through their customer area, while others will ask you to send an email.

If you want to transfer the domain only (you don’t have a website but only the domain name) you can enter your domain name in the box above and proceed with the transfer.

If you have a website and you want to transfer both the website and the domain you have to choose a hosting package (if you don’t know which one to choose contact us and we will help you) and during the purchase process select the option “Transfer your domain from another provider”.

If I buy a domain can i use an email address like [email protected]?

If you only buy the domain you can’t create an email address such as [email protected]

However, you can set up an email redirect and redirect all the emails you receive to another address. And you can do it for free. If you need to use email addresses, you will need to purchase an hosting account or an email hosting account.

How can I register a domain?

If you are interested in registering a domain without requiring a website hosting service, you may simply input your desired domain name in the provided field above, check its availability, and follow the guided steps.

However, if you require web hosting capabilities for a website or email addresses, it is necessary to select a hosting account. The domain will be registered while the hosting account is created. This simplified process ensures you can easily manage your online presence, whether you simply need a domain or also require hosting services.

Do you offer technical support for domains?

If you buy a domain our support operators will help you if you have problems managing it.

Is the SSL certificate included?

The SSL certificate is not connected to the domain but to the hosting account. With SupportHost you always have the SSL certificate included in the price, it is automatically generated at 01:00 a.m. (every night) if your domain is pointing to our servers.

If you use a domain registered on SupportHost with another hosting service you will need to request the SSL certificate from your hosting provider.

What can I do if the domain I’m looking for is not available?

If the domain you want to register is unavailable, try checking a different extension. If you do a search using the form above and the system will offer you other available extensions.

If you have a registered trademark and believe that that domain is yours, you can proceed legally to recover it.

How are domains structured?

Usually we refer to domains as Second Level Domains (SLD).

The first level (TLD or Top Level Domain) is the suffix (also called extension) of the domain, for example .com

The second level (SLD or Second Level Domain) is the name you choose, in SupportHost.net the second level is SupportHost.

A third-level domain (also called sub-domain) is the one used in our customer area: my.supporthost.com

Who can buy a domain?

Domains can be purchased both by private adults and companies. We invite you to initiate the purchase process and follow our user-friendly step-by-step guide to completion.

Can I install WordPress on a SupportHost domain?

Yes, you may indeed install WordPress on a domain provided by SupportHost. However, please note that to utilize WordPress or any other third-party software, a hosting plan is required. This gives you the necessary space to upload your requisite files.

A domain without hosting primarily functions as a placeholder for the name and can also be used to redirect to another domain.

If this is your first time creating a website, SupportHost offers an intuitive and straightforward WordPress hosting service. With a few simple steps, you can have your website up and running. Our team is always ready to assist you with any inquiries or challenges you may encounter during this process.

If I register a domain with SupportHost can I manage DNS?

DNS, short for Domain Name System, provides a means to link your domain with one or more IP addresses. Simply put, it enables you to reach a specific IP address, which is typically a complicated string of numbers, using an easy-to-remember name.

SupportHost offers a free service that allows you to manage the DNS of all domains within our DNS server. This comes with a user fiendly control panel, enabling you to update your domains to suit you best.