Frequently asked questions
What is PrestaShop hosting?
PrestaShop hosting is high-performance hosting with LiteSpeed + LSCache and PrestaShop pre-installed.
During the order process we ask you which data you want to use to install PrestaShop and the system will take care of the rest and within a few minutes you will receive an email with the login details for your new ecommerce site.
PrestaShop is one of the best software for creating an online shop. You can manage your products, orders and inventory and start your ecommerce business easily.
Is a caching system available on your hosting solutions?
Yes, on all PrestaShop hosting plans we use LiteSpeed + LSCache (in addition to OPcache and memcached). You can use LiteSpeed caching plugin in your PrestaShop installation to get maximum performance for your ecommerce.
What kind of performance can I expect for my shop?
We have installed PrestaShop on a trial plan. On our server with LiteSpeed + LSCache the installed site loaded in 0.9-1 seconds.
We believe that times can be even better using the cache plugin provided by LiteSpeed and after a good optimization process.
Is the transfer of my ecommerce included?
If you purchase a hosting plan with annual payment or longer period the transfer is included in the price.
You will have to provide us with the login details of the old hosting provider and we will arrange to schedule the transfer at a time when you have few visits.
To transfer an ecommerce site you need to put it under maintenance during the transfer to prevent orders from coming in during this phase, so your site will be offline for about an hour.
Warning: if we have to transfer manually, we include the transfer of only one script.
With PrestaShop hosting is the SSL certificate included in the price?
Yes, with any PrestaShop hosting plan the certificate is included in the price. Please note that this is a free certificate issued by Let’s Encrypt, which, although secure, is not recommended for an ecommerce site due to its lack of warranty.
For an ecommerce site we recommend buying an SSL Certificate
, you can choose the one that best suits your needs. When processing credit cards on the site you should give the necessary guarantees.
What will be the price at renewal? Is the domain included?
Unlike our competitors, with our solutions the price of hosting at renewal does not change
That means that the domain
will be included in the price even at renewal, and we will not increase the price of your hosting account at the time of renewal. With us the free domain is free forever, don’t expect any surprises.
Our prices have not changed since 2010, when we started our business.
Can I customize PHP version on my account?
We give our customers the opportunity to customize the web space to the maximum. You can edit the php.ini
file and choose the PHP version
Available PHP versions are: 4.4 / 5.1 / 5.2 / 5.3 / 5.4 / 5.5 / 5.6 / 7.0 / 7.1 / 7.2 / 7.3 / 7.4 / 8.0 / 8.1
Can I switch between plans?
Of course, if your store grows you can upgrade to a higher PrestaShop hosting paying only the difference.
Of course you can upgrade to a VPS cloud hosting
plan or a dedicated server
if your store continues to grow. We will credit you the unused amount of your PrestaShop hosting, and we will take care of the transfer without downtime.
Do I have any guarantee if I don't like SupportHost's services?
Of course, if you are not happy with our service you have 30 days to ask for your money back, no questions asked.
This way you have the opportunity to test us thoroughly without any risk.
You can also try the service for 14 days without any commitment.
How much space do I have for emails, website and database?
Disk space is shared between website, emails and database.
That is to say, if you purchase the PrestaShop 1 hosting plan you have 15GB of space at your disposal.
How you use the space is your decision. You could use most of it for your emails, or for the website’s files or database.
Once you are close to the threshold you will receive an automatic email, and at that point it is up to you to decide whether to free up space
or upgrade to a higher plan.
How many visits can PrestaShop hosting support?
This is a difficult estimate to make. Each site is a world unto itself, this number depends on:
- Number and type of plugins you use.
- Theme you use.
- Whether you use a caching plugin or not.
Generally speaking, the lower the number of plugins (and the lighter they are) the higher the number of visits your website can sustain.
Also, if you use a caching plugin the number of visits your account can sustain will be even higher.
In the pricing table you can see an estimate of the visits that our accounts can support.
Is a backup service available?
Yes, on all our ecommerce hosting solutions we provide a daily backup service.
Each copy is maintained on an external server, and we keep the last 30 copies, so you have a wide choice in case you need to recover files or the database.
With this solution you can restore or download a backup copy directly from the hosting control panel.