Frequently asked questions
What does LiteSpeed hosting mean?
Our LiteSpeed hosting is a shared hosting plan that uses the LiteSpeed web server.
A shared plan is an economical and cost effective solution in which server resources are shared among several accounts. This type of hosting is an ideal choice for those looking for a low-cost service and do not have the need in terms of resources to require a dedicated solution.
In our shared servers, the number of accounts is limited, so each account has sufficient resources and optimal performance. With LiteSpeed, based on our tests, you can achieve improved performance with 20-30% more than with Apache.
What is the difference with WordPress hosting?
Our WordPress hosting
plans are shared or semi-dedicated plans with WordPress pre-installed. WordPress 3 and 4 plans include LiteSpeed
, while WordPress 1 and 2 plans are with Apache.
LiteSpeed hosting plans, on the other hand, are shared plans that use LiteSpeed as the web server.
How much does the domain cost upon renewal with LiteSpeed hosting?
Most providers only offer the domain included for the first year. At SupportHost we like transparency so we don't create offers that cost an arm and a leg and we don't increase the price of plans upon renewal.
This also applies to the domain, which is always included in the price with each renewal. When ordering you can check the extensions available for the free domain. To get the free domain you will just have to order it along with the plan, keep in mind that you cannot change the domain name or have it included in the price later.
Are taxes included in the prices?
We apply VAT only to private customers residing in Europe. If you have a VAT number registered with the VIES, the invoices you receive will be VAT-free. Likewise, you will not have to pay VAT
if you do not reside in Europe.
Where will my site be hosted?
When ordering, you can choose from our datacenters
in Europe (Germany) or the USA (Virginia).
When choosing a server location, you must take into account the location of your users. If your visitors are largely in Italy or Europe, it make sense to choose a European server to host your site. Remember that performance is affected by both the hardware and the quality of the infrastructure and thus not only by the physical distance between the server and the users.
How many visits will my site be able to support?
The table shows estimates
to help you get an idea of the number of visits each plan can support. Bear in mind that these are approximate values, because the resources used depend on the implementation of the site and its optimization.
With all LiteSpeed hosting plans we offer unlimited
monthly traffic. The number of visits then depends on the resources allocated to that account, which vary by plan. By server resources we mean CPU, RAM, processes and IO which you see listed in the plan table.
As we said, resource utilization depends on how the site is built and optimized. For example, a static site will use far fewer resources than a dynamic site. A dynamic site, for example created with a CMS such as WordPress, Drupal, PrestaShop or Joomla will require the server to perform calculations and will employ varying numbers of resources. Through site optimization it is possible to reduce the number of resources used and fall within the limits.
So you cannot make a precise calculation, but through the estimates you see in the table you can get a general idea. In any case, you can start with the plan that you think suits your needs and then upgrade or downgrade
by switching from one plan to another whenever you want.
What software is compatible with the service?
With a LiteSpeed hosting plan you can request when ordering to pre-install the main CMSs
: WordPress, Joomla, Drupal or PrestaShop. This way you can have the software you prefer without having to worry about installation.
You can check out the entire list of SupportHost compatible scripts
, including: phpBB, Moodle, SMF and MyBB.
In case the script you want to use is not in the list, you can contact us and we will let you know if it is compatible with the service you want to choose.
Is there a guarantee if LiteSpeed hosting does not satisfy me?
Yes, SupportHost offers all new customers a 30-day money back guarantee. If you change your mind or are not convinced about your choice, you can request a refund for the service you purchased.
If you're still undecided on which plan to choose or want to try it out first, you can take advantage of our free hosting. We offer a 14-day trial plan that can be activated for free and without a credit card. This service allows you to do as many tests as you want and see if our hosting is right for you.
At the end of the trial if you are satisfied you can start over with a paid plan. Otherwise you just let the plan expire and you won't have to pay anything.
What performance can I expect with LiteSpeed hosting?
To ensure your site always performs at its best, we use high-end hardware: servers with 128GB of DDR4-2400 RAM, AMD Ryzen 9 3900 12-Core CPUs, NVMe SSD
disks and 1Gbps
Our LiteSpeed hosting offers better performance than Apache while maintaining compatibility with Apache software. So you can use cPanel
and also Apache configuration files such as directives in the .htaccess file.LiteSpeed
also offers caching plugins
to improve the performance of sites with WordPress, Joomla, Drupal and Magento.
From our tests, a well-optimized site hosted on our servers can achieve load times of 0.5 seconds
. Performance depends on the hardware, management and connectivity of the server. Obviously in the first place, one must consider how the website was built and its optimization.
Can you help me with the site transfer?
Already have a website and want to move it to SupportHost? Just order the plan you prefer and we will take care of the migration for free. After the order you will only have to provide us with your login information from the previous provider and we will transfer the site without downtime. You will be updated throughout the procedure via our ticket system.
Keep in mind that if we have to transfer the files manually, in case the old provider's panel does not match ours, the free transfer will apply to only one installation.
Is SupportHost a good choice for SEO?
Factors such as server uptime, site performance and speed affect search engine rankings. If your goal is to optimize your site for search engines, you should not underestimate your choice of hosting
With our LiteSpeed hosting we guarantee 99.9% uptime
. In addition, by using top-quality hardware and NVMe SSD disks, we can offer a consistently high-performance service. Compared to our shared hosting, these plans use LiteSpeed
for even shorter load times and improved performance.
Another factor that can affect SEO is what is called the "bad neighbor problem." In order to maintain the reputation of IPs
we constantly work hard and block accounts that do not comply with the terms of service or that may cause harm to other accounts. In this way by using our shared IPs you will not risk penalties.
Can I choose the PHP version to use with LiteSpeed hosting?
We want to offer our customers maximum customization and control. Through the control panel you can choose the PHP version
you prefer without any problem.
Currently the available PHP versions are as follows: 4.4 / 5.1 / 5.2 / 5.3 / 5.4 / 5.5 / 5.6 / 7.0 / 7.1 / 7.2 / 7.3 / 7.4 / 8.0 / 8.1
In addition, with our LiteSpeed hosting plans you can also change the php.ini
file settings directly from cPanel.
Can I change the plan in the future?
With SupportHost you will have the ability to switch plans whenever you want. You can upgrade or downgrade your plan directly from the customer area. From there you can also extend services with additional options.
When you change plans, while moving to a higher one, you will only have to pay the difference between one plan and the other.