Frequently asked questions
With reseller hosting you can resell our hosting services without your customers ever getting in touch with SupportHost. Basically you can become a hosting provider without having to manage servers, this is a great option to start such a business.
A reseller hosting plan gives you the ability to create and manage cPanel accounts for your customers. Unlike a multi-domain hosting, each customer will have a separate account with their own accesses, in practice you can offer your customers the same service that we offer to ours, with the same features.
You can therefore offer a Linux web hosting service to your customers without having to manage a dedicated servers or VPS cloud hosting.
What resources do I have control over with hosting reseller?
With reseller hosting you can control the resources to be assigned to each plan via the WHM control panel. You can choose the thresholds for the following resources:
- Disk space (you will have to stay within the limits of your account).
- Monthly bandwidth (you will have to stay within the limits of your account).
- FTP Accounts (reseller plans offer an unlimited number of FTP accounts, you can set a limit for your users if you like).
- Email accounts (reseller plans offer unlimited email accounts, you can set a limit for your users if you like).
- Number of MySQL databases (reseller plans offer unlimited databases, you can set a limit for your users if you like).
- Number of subdomains (reseller plans offer unlimited subdomains, you can set a limit for your users if you like).
- Number of addon domains (reseller plans offer unlimited addon domains, you can set a limit for your users if you like).
- Parameters like CPU, Processes, RAM and IO have limits set by us that cannot be changed by resellers.
Can you help me with migration?
Website transfer is free of charge if the previous provider has cPanel with the native backup function active. You have one month to request the transfers, depending on the account purchased you have a number of transfers included in the price. If you have more accounts you can do it yourself or ask us, for an extra fee. Moving has never been so easy.
If the provider you come from doesn’t have cPanel with the native backup function active then only one transfer will be included (only one script), regardless of the plan you purchase.
The promotion is only valid for reseller hosting plans bought for an annual or longer period.
Is the domain included in the price also at renewal?
If you purchase a reseller hosting plan with annual payment (or longer period) the domain
is included in the price
for the first year and the renewal. This way you are sure that the price you pay this year, you will pay next year, no surprises.
Only the main domain is included in the price, and only if you buy it together with the hosting plan with annual payment. Domains for your customers are not included in the price.
What will be the renewal price for hosting reseller?
Unlike competitors we do not increase the price at renewal with our hosting reseller. The price you see here remains locked forever. With us the only thing that can happen is to pay a discounted price the first year if you buy with a promotion.
We don’t like surprises and we don’t want to give our customers any.
Do you offer a cache for reseller hosting?
On reseller hosting we currently offer OPcache and memcached.
If you need better performances you can choose a LiteSpeed reseller plan that includes LiteSpeeed and LSCache to have even better performances.
Is the SSL certificate included in the price?
Yes. With all our reseller hosting plans we offer an SSL certificate
issued by Let’s Encrypt included in the price.
The certificate is generated for all domains and subdomains you decide to host on your reseller hosting account.
The certificate is generated at 1 a.m. if the domain points correctly to our server. If you prefer you can generate it manually
with one click from cPanel.
Do you have different PHP versions available on hosting resellers?
Yes, we provide our customers with different PHP versions: 4.4 / 5.1 / 5.2 / 5.3 / 5.4 / 5.5 / 5.6 / 7.0 / 7.1 / 7.2 / 7.3 / 7.4 / 8.0 / 8.1.
You can choose a different version per account, or a different version per folder within the same account.
In addition, you can modify the php.ini
file according to your needs via control panel or code.
The PHP version
can be chosen for each hosting plan or within one account for each folder.
Can I move to another reseller hosting account in the future?
Of course! If your needs grow, SupportHost grows with you. You can upgrade to another reseller hosting plan, paying only the difference. You can downgrade to a smaller plan after checking you are below the plan threshold. The system will calculate the price difference and show it to you before creating the invoice.
If your business continues to grow, so will your needs. In that case you can upgrade to a VPS cloud hosting plan or a dedicated server for more power and resources dedicated to your customers.
Do you offer guarantees if I am not satisfied?
Yes. We give you the opportunity to try our reseller hosting plan for free for 14 days and if you like it you can decide to buy a new account. You can do all the tests you need, and as soon as you are ready you can take a paid plan and start off on the right foot. With hosting reseller you can’t keep the work done, you’ll have to buy a new hosting when you want to move from a trial plan to a paid plan.
But that’s not all. If you decide to buy a paid account and for any reason you are not satisfied with it, you have 30 days to get your money back, no questions asked.
What kind of performances can I expect?
A newly installed WordPress site on our reseller hosting loads in 0.7 seconds. A well optimized site can have loading times between 0.5 and 1.2 seconds in gtmetrix tests.
We keep our servers always at their best, we avoid overloading them in order to guarantee you top performances.
Do you offer a backup service?
Yes, with reseller hosting we create a daily backup of each of your account on an external server, and maintain them for 30 days.This way if your customer’s site has a problem you can perform a restore on your own and solve the problem in a few minutes.
How does reseller hosting work?
With reseller hosting you have access to a hosting control panel (WHM
– Web Host Manager) through which you can manage your customers’ cPanel accounts. In practice you become a white label reseller hosting, this mean your customers will never know you are reselling our services.
The first step will be to create customized hosting packages
you can offer to your customers. Here you will decide how much disk space to give your customers and all the other details of the plan.
Once the packages are created you can create cPanel accounts
for your customers, and you can modify, suspend or terminate them.