We had 30 websites on 7 multi-domain accounts of a famous provider overseas. Following a hacker attack all our sites on 3 of the 7 accounts were hacked. We turned to SupportHost who thought about migrations, cleaned up the sites and put everything in order
I used to manage my accounts with several providers. I unified everything under a reseller 3 hosting account with SupportHost. Now the management is much easier and the few times I had a problem was solved by ticket in record time. Keep it up
I had the sites of the various customers scattered on different hosting. I bundled everything on a SupportHost hosting reseller plan for easier management. They helped me with the migrations and the support was always fast and capable
I remember from the very first moment the availability and assistance in trying in every way to help me understand or solve the problems I had. Ivan but like the whole team of Supporthost are real professionals, serious and capable in their work. I will certainly carry on my future projects with them. They do not miss a shot
The few times I needed your intervention you were prompt and resolutive and all in perfect Italian. With this infrastructure, I have to admit that the sites are now running faster and I didn't find any security or downtime problems. I can declare myself extremely satisfied and I am planning to move the sites of all my clients.
I have activated a reseller plan very recently and until now you have been impeccable continue like this!
All your accounts (both your main hosting reseller and all your customers’ sub-accounts) will have ClamAV (Clam AntiVirus) to be able to identify malicious code and viruses on our servers. Both incoming and outgoing emails are scanned with ClamAV to prevent you or your customers from receiving viruses in attachments.
In addition, CXS (ConfigServer eXploit Scanner) is installed on the servers, a professional system to scan all files when they are uploaded to the server, i.e. in real time. CXS automatically deletes or quarantines files that contain malicious code or that are commonly used to send spam, thus preventing such malicious files from being executed by the server.
For our customers we only want the best and our service is always at its best. We only use high-end servers with AMD Ryzen 9 3900 12-Core CPU, 128 GB RAM and NVMe SSD disks to ensure your website and your customers’ sites have record-breaking performances at all times. This is possible also thanks to OPcache and memcached.
We set a maximum number of accounts per server, based on the resources allocated to each account, to avoid excessive workloads on the server. In doing so, we avoid server overloads that would slow down your website and those of your customers.
A monitoring system is active on all servers to prevent a single account from causing problems to the whole server, therefore also to other customers on the same server. This way if an account is using too many resources, regardless of the reason, our monitoring system blocks or slows down a single account (alerting our operators for a prompt resolution) avoiding the possibility of overloads on the server and therefore problems on your entire reseller hosting account.
Each of your accounts is completely isolated from the others for greater security. We have implemented a custom chroot isolation technology in all our servers. This way if an unsecure account is hacked, it is impossible to infect other accounts within the same server, as it would normally happen in a shared environment.
This way all your accounts and your customers’ sites are safe, you can sleep soundly if your site is with SupportHost knowing that you are on one of the most secure reseller hosting on the market.
In addition, an SSL certificate issued by Let’s Encrypt will be available for free for all accounts, to protect all your customers’ sites.
With our reseller hosting you are entitled to a free transfer of one or more accounts (depending on the plan you purchase, as indicated in the price table). We migrate websites from other providers daily without interruption of service and without any downtime of the customer’s website. Change hosting has never been easier.
Free transfers must be used within 30 days from the date of purchase. We can transfer an account from cPanel to cPanel, creating an exact copy on our server (this does not include transferring an addon domain to a new cPanel account). Alternatively we can perform a manual transfer of the website only (of only one site regardless of the reseller hosting plan you purchase if the previous provider does not use cPanel), in this case the email transfer is not included in the price. In no case a change of domain is included with the transfer, the website is transferred as it is to the old provider.
As with all the services we offer, with our reseller hosting we provide our support 24 hours a day, 7 days a week. If one of your customers contacts you to solve a problem you will have to open a ticket with us and once you receive the answer you can answer your customer. We guarantee the response time, i.e. if we don’t respond in time you are entitled to a refund.
If necessary you can book a callback and one of our operators will call you when it suits you best.
Reseller hosting has never been so secure. Thanks to our proprietary rules we identify and mitigate most common attacks on major CMSs, avoiding that an attacker can gain access to your site or account in a simple way.
This way you are protected from the most common bruteforce attacks and xmlrpc and other attacks of the same type.
We care about your privacy. Our service is GDPR compliant and we provide you with the necessary tools to make your project compliant.
With reseller hosting you can resell our hosting services without your customers ever getting in touch with SupportHost. Basically you can become a hosting provider without having to manage servers, this is a great option to start such a business.
A reseller hosting plan gives you the ability to create and manage cPanel accounts for your customers. Unlike a multi-domain hosting, each customer will have a separate account with their own accesses, in practice you can offer your customers the same service that we offer to ours, with the same features.
With reseller hosting you can control the resources to be assigned to each plan via the WHM control panel. You can choose the thresholds for the following resources:
If one of your accounts needs more power don’t hesitate to write to us, you can increase the resources of an account for a small extra payment.
Website transfer is free of charge if the previous provider has cPanel with the native backup function active. You have one month to request the transfers, depending on the account purchased you have a number of transfers included in the price. If you have more accounts you can do it yourself or ask us, for an extra fee. Moving has never been so easy.
If the provider you come from doesn’t have cPanel with the native backup function active then only one transfer will be included, regardless of the plan you purchase.
The promotion is only valid for reseller hosting plans bought for an annual or longer period.
If you purchase a reseller hosting plan with annual payment (or longer period) the domain is included in the price for the first year and the renewal. This way you are sure that the price you pay this year, you will pay next year, no surprises.
Only the main domain is included in the price, and only if you buy it together with the hosting plan with annual payment. Domains for your customers are not included in the price.
Unlike competitors we do not increase the price at renewal with our hosting reseller. The price you see here remains locked forever. With us the only thing that can happen is to pay a discounted price the first year if you buy with a promotion.
We don’t like surprises and we don’t want to give our customers any.
On reseller hosting we currently offer OPcache and memcached. If you need higher performances you can choose a semi-dedicated hosting plan or WordPress hosting that include LiteSpeed and LSCache for even higher performances.
Yes. With all our reseller hosting plans we offer an SSL certificate issued by Let’s Encrypt included in the price.
The certificate is generated for all domains and subdomains you decide to host on your reseller hosting account.
The certificate is generated at 1 a.m. if the domain points correctly to our server. If you prefer you can generate it manually with one click from cPanel.
Yes, we provide our customers with different PHP versions: 4.4 / 5.1 / 5.2 / 5.3 / 5.4 / 5.5 / 5.6 / 7.0 / 7.1 / 7.2 / 7.3 / 7.4 / 8.0.
You can choose a different version per account, or a different version per folder within the same account.
In addition, you can modify the php.ini file according to your needs via control panel or code.
The PHP version can be chosen for each hosting plan or within one account for each folder.
Of course! If your needs grow, SupportHost grows with you. You can upgrade to another reseller hosting plan, paying only the difference. Or downgrade to a lower plan, and we will credit the difference in your account’s credit.
If your business continues to grow, so will your needs. In that case you can upgrade to a VPS cloud hosting plan or a dedicated server for more power and resources dedicated to your customers.
Yes. We give you the opportunity to try our reseller hosting plan for free for 14 days and if you like it you can decide to buy a new account. You can do all the tests you need, and as soon as you are ready you can take a paid plan and start off on the right foot. With hosting reseller you can’t keep the work done, you’ll have to buy a new hosting when you want to move from a trial plan to a paid plan.
But that’s not all. If you decide to buy a paid account and for any reason you are not satisfied with it, you have 30 days to get your money back, no questions asked.
A newly installed WordPress site on our reseller hosting loads in 0.7 seconds. A well optimized site can have loading times between 0.5 and 1.2 seconds in gtmetrix tests.
We keep our servers always at their best, we avoid overloading them in order to guarantee you top performances.
Yes, with reseller hosting we create a daily backup of each of your account on an external server, and maintain them for 30 days.This way if your customer’s site has a problem you can perform a restore on your own and solve the problem in a few minutes.
With reseller hosting you have access to a hosting control panel (WHM – Web Host Manager) through which you can manage your customers’ cPanel accounts. In practice you become a white label reseller hosting, this mean your customers will never know you are reselling our services.
The first step will be to create customized hosting packages you can offer to your customers. Here you will decide how much disk space to give your customers and all the other details of the plan.
Once the packages are created you can create cPanel accounts for your customers, and you can modify, suspend or terminate them.