Frequently asked questions
What does LiteSpeed reseller mean?
With LiteSpeed's reseller hosting service you have the opportunity to resell our hosting services. The service allows you to become a reseller without having to deal with server management. The business is white label, so your customers would never come in contact with SupportHost and would not know that you are a reseller.
A reseller plan allows you to create and manage cPanel accounts for your customers. Each customer has a unique account and has access to his or her own cPanel account
, unlike multidomain hosting such as our semidedicated hosting
With this type of solution, you can provide hosting services to your clients without having to deal with managing a VPS cloud hosting or dedicated server.
What resources can I allocate with LiteSpeed reseller hosting?
With LiteSpeed reseller hosting you can set resource limits for each plan. It is managed through the WHM control panel from which you can set thresholds.
The resources you can allocate are as follows:
- Disk space (total space depends on your account limits).
- Monthly traffic (the traffic of our plans is unlimited, you can choose whether to set a limit for your clients).
- FTP accounts (with our reseller plans you have unlimited FTP accounts, you can choose whether to set a limit for your clients).
- Email accounts (our reseller plans include unlimited email accounts, you can choose whether to set thresholds for your clients).
- Number of databases (with our reseller plans the databases you can create are unlimited, you can choose whether to set a limit for your clients).
- Number of subdomains (plans include unlimited subdomains, you can choose whether to set a limit for your users).
- Number of additional domains (all reseller plans include unlimited additional domains, you can choose whether to set a limit for your customers).
- Resources in terms of CPU, Processes, RAM and IO have limits set by us, as a reseller, you cannot change these thresholds.
Do you provide assistance with site migration?
Absolutely. We transfer your sites for free if your previous provider is using cPanel, you must have cPanel's native backup feature enabled to do this. After purchase, you have 30 days to request the transfer and the number of migrations included depends on the plan purchased. If you need to transfer multiple sites you can proceed on your own or request migration from us for an additional payment.
If your previous provider does not use cPanel with the native backup feature enabled, the included free transfer applies to one script only. In this case, it doesn't make a difference which plan you purchase.
Our promotion applies only to the purchase of LiteSpeed reseller hosting plans ordered for the period of one year or longer.
Is the domain always included in the price?
When you purchase a LiteSpeed reseller hosting plan for a period of one year (or longer) you will have the domain included in the price forever. The cost of the domain is also included in subsequent renewals and not just for the first year. This way you can rest assured that the price will not change at renewal.
To have the domain included you must purchase it together with the hosting plan with an annual payment. The free domain is the main one, domains for your clients are not included in the price of the plans.
What will be the renewal price for LiteSpeed reseller hosting?
With SupportHost the price of the plans remains locked in. Upon renewal of our LiteSpeed reseller hosting the price does not increase. If you buy the services with a promotion you can have a discounted price for the first year, otherwise, the prices are as you see in the table.
With us, you have no unpleasant surprises and no increase at renewal.
What caching system do you offer with LiteSpeed reseller hosting?
Unlike reseller hosting
plans with which we offer OPcache and Memcached, in LiteSpeed plans we include LiteSpeed
in the price to give our customers top performance at all times.
Do you offer an SSL certificate?
Yes. All of our LiteSpeed reseller hosting plans include a free SSL certificate
from Let's Encrypt.
The certificate is valid for all domains and subdomains you associate with your reseller hosting account.
You do not need to generate the certificate because the system generates it automatically (at 1:00 a.m. Italian time). If you need to manually generate the SSL certificate
you can do it from cPanel with one click.
Can I choose the PHP version with LiteSpeed reseller hosting?
Yes, SupportHost offers all customers the possibility to choose PHP versions: 4.4 / 5.1 / 5.2 / 5.3 / 5.4 / 5.5 / 5.6 / 7.0 / 7.1 / 7.2 / 7.3 / 7.4 / 8.0 / 8.1
You have the ability to set a different PHP version
for each account or even for different folders in the same account. You can also edit the php.ini
file to change directives either through cPanel or from the file manager.
Can I switch to another plan with LiteSpeed reseller hosting?
Of course! Our service is ready to grow with your business. To switch from one LiteSpeed reseller hosting plan to the other, you simply pay the difference between the two plans. You can also switch to a lower plan, in which case the system will calculate the price automatically.
If your business grows and you need more resources you will switch to a VPS cloud hosting plan or a dedicated server.
What guarantees do you offer me if I am not satisfied?
If you choose to purchase a plan and you are not satisfied with it, you can take advantage of the 30-day money-back guarantee.
Before you even buy, you can try our LiteSpeed reseller hosting plan on a 14-day trial basis. This allows you to thoroughly test the service and start over with clear ideas. At the end of the free trial, you can freely choose whether to upgrade to a paid plan or let the trial plan expire. The trial requires no credit card and has no strings attached.
What performance can I expect?
To ensure maximum performance at all times, we do not oversell and avoid overloading servers. With top-of-the-line hardware with NVMe SSD disks and using LiteSpeed as your web server, we give you a solid, high-performance foundation for your sites.
Does LiteSpeed reseller hosting include backup service?
Yes, by choosing LiteSpeed reseller hosting you will have a daily backup of each account. We keep the last 30 days of backups on an external server. Should one of your customers have problems, you can restore an automatic backup on your own.
How does LiteSpeed reseller hosting work?
The reseller hosting service gives you access to WHM, a control panel from which you can manage all customer cPanel accounts. The service allows you to become a reseller, without your customers knowing that you are reselling a service.
To get started you will need to create hosting plans
to offer to customers. The plans are customized and you decide which resources to offer. You can then create cPanel accounts
for your customers and manage them conveniently from the control panel.
Do you offer an SSL certificate?
How much space do I have for emails?