In this tutorial, we will learn how to pay an invoice using one of the payments methods available, apply credit to an invoice, and download a copy of the invoice.
Table of Contents
Pay an invoice
Log in to the client area with your credentials and click on Invoices as shown below.
You will see the list of invoices issued and the status of each one (paid, unpaid, canceled, or refunded). Click on the invoice you want to pay.
After opening the invoice, before proceeding, you will need to verify that the details of the invoice and the amounts are correct. After paying the invoice, it will no longer be possible to make changes.
If there are errors in the invoice data, you can update it by following the tutorial update billing information.
Also, check the details of the amounts. You should only pay VAT if you are a private individual and reside in the European Union.
From the drop-down menu under the Payment Method item, choose the method you want to use. Let’s see how to pay the invoice with all payment methods available.
Paying an invoice by credit card
Select Credit Card from the “Payment Method” drop-down menu.
After the page has reloaded, you will see a green button that says Pay Now at the top, as you can see in this screenshot. Click on the button to proceed with the payment.
On the new page that opens, you can enter your credit card details for payment. On the right, you will see the summary of the invoice and its amount.
After entering your credit card details and verifying the amount again, click on Submit payment.
Immediately after receiving the payment, the invoice will be marked as Paid.
Pay an invoice with bank transfer
To pay an invoice with bank transfer, select Bank transfer as the payment method.
At the top, you will be shown the bank details to make the transfer and the invoice reference number to be specified as the reason for the transfer.
PLEASE NOTE: When making the payment, be sure to select BELGIUM as the beneficiary country.
After the payment has been performed, it will take 1-2 working days for the invoice to be marked as paid. It is not required to send a copy of the transfer cause the system will automatically detect the payment, and the invoice will be marked as Paid.
Paying an Invoice via SEPA Direct Debit
To pay an invoice through direct debit from your bank account, choose “SEPA Direct Debit” as the payment method. After opening the invoice, follow these simple steps:
Select the SEPA Direct Debit option on the invoice and click the “Pay Now” button.
On the following page, enter the account holder‘s name and IBAN to complete the payment.
Pay an invoice with the remaining credit
Besides the traditional payment methods, you can use the credit associated with your account to pay bills. The client area credit cannot be purchased directly but will be credited to you in cases of a duplicate payment or if you request a downgrade from a plan to another.
In this case, if the credit was added to the account before the invoice was issued, it will automatically be applied to the new invoices. If the credit is sufficient to cover the invoice amount, the invoice will be paid automatically, and the service will be renewed.
For this reason, if you want to cancel the service, you must request cancellation 30 days before the deadline. Remember that the credit is non-refundable, does not expire, and can be used both to purchase new services or to renew existing ones.
If you have available credit, you will see a green box like the one shown below. To apply for the credit on the invoice, just click on the Apply Credit button.
After applying for the credit, you will see it getting inserted into the amount.
At this point, you just have to choose the payment method and continue. You can follow the steps mentioned before.
Download or print an invoice
After receiving the payment, the system will automatically send you a copy of the invoice in PDF by email.
In any case, you can also print or download the invoices in PDF directly from the client area. Access the Invoices section and then click on the invoice you are interested in from the list.
Scroll to the bottom of the page and click on the Print or Download buttons.
