Chrome aw snap, how to solve the error

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Google Chrome is probably the most used platform to browse the internet. The latest browser statistics show that more than 60% of users use Google Chrome software on their computer to connect to the network.

Browsers Market Share

Sometimes, however, it can happen that we run into the notorious Chrome aw snap page, which prevents us from continuing browsing a website: but what error does it correspond to and how do we solve it?

Let’s see in the next few lines some solutions to this problem.

It may happen that Google Chrome does not open some sites showing this message: Chrome aw snap, page loading error. There are several ways to solve this error in displaying the page.

Let’s take a look at all possible solutions.

What is aw snap error?

As mentioned here Chrome aw snap is a generic error code.

Aw Snap

When you see this error on your screen you will see a similar text:

An error occurred while viewing the page. To continue, click Reload or go to another page.

According to the error codes listed on Google’s support page we can see:

“aw snap!”.  Chrome encountered problems while displaying this webpage.

As it always happens with generic errors, it is difficult to define the exact cause of the problem because there could be multiple causes.

Update: Google has added error codes to better describe the problem and make it easier to find the solution. I have included these errors at the bottom of the article.

Thanks to these error codes we can make sense of this page display error and solve the problem of why chrome won’t load pages..

Note that this has nothing to do with another quite common error, which is Chrome not opening. This error can happen in some cases on windows 7 or windows 10. In this case Google Chrome opens correctly but shows a Chrome aw snap error, sometimes indicating it is “unable to open this page”.

In other cases with the same error Google Chrome does not load any pages.

But before we look at the solutions let’s try to understand what can cause the problem.

Chrome aw snap: causes and solutions

As I said the cause of this error can be numerous, so we have to go by trial and error, starting from the simplest solutions to the most complex.

Sometimes simply reloading the page or restarting the computer may solve the problem. In other cases it may be necessary to check all the extensions or run an antivirus scan on the computer.

The simplest solution

In some cases this error happens because Google Chrome encounters a problem and the page does not load. we cannot be sure that this is the problem but the first solution to try is very simple.

Don’t hate me for giving you such a simple solution.

It’s possible that you have tried it and it didn’t solve anything, but if you haven’t tried it yet then the advice is this: reload the page.

If it still doesn’t work close Chrome and restart your computer.

I know. It’s the kind of solution my grandmother uses, but sometimes it works and I couldn’t leave it out.

If you still haven’t solved the Chrome aw snap problem, let’s have a look at some other solutions now.

Check browser extensions

The Chrome aw snap page might appear if some extensions have recently been installed which might not be compatible with the browser.

To check if it is due to that, just disable them and reload the page. This procedure can also be useful if you encounter other errors such as DNS_PROBE_FINISHED_NXDOMAIN or the error code 502 bad gateway.

In this case, the first thing you should do is to create a new user profile in Chrome. Click on your name in the top right corner and then click on add at the bottom.

New Profile On Google Chrome

If the same page works then an extension is to blame. In this case, we are going to disable the extensions one by one, going by trial and error until we find the offending one.

This procedure can also help you to solve another error that you might encounter using Google Chrome, that is err_connection_refused.

You can get the same result by browsing the same page in incognito mode, unless you have set your extensions to be used in incognito mode as well.

To do this, click on Google chrome settings and then extensions, it will open a list with all the installed extensions. Alternatively you can type chrome://extensions/ in the browser bar to go directly to the settings page to manage Chrome extensions.

Clear the cache

It is possible that it is a cache problem. If you still haven’t solved the problem then try clearing Chrome’s cache.

To clear the cache on Google Chrome click on the three dots in the top right corner -> More Tools -> Clear Browser Data. Or simply type chrome://settings/clearBrowserData in the address bar.

Clear Cache Google Chrome

Then click to clear your cache and cookies.

Clear Cache And Cookies Google Chrome

Device memory

It’s possible that your device has run out of memory and that’s why it can’t open your web page. By the way, it is known that Google Chrome uses a lot of RAM memory, which is why quite frequently Google Chrome is unresponsive and crashes.

A test you can do is to close all Chrome tabs and other applications on your computer and reload the page.

Update Chrome

It is possible that you are using an old version of Chrome. If this is the case updating Chrome might solve the problem.

Just check the Google Chrome information at the top of the window and if you’re not using the latest version, update the browser.

Keeping the browser up-to-date will also help you in case of other errors, for example when the Windows network diagnostics detect that the DNS server is not responding.

Use compatibility mode

If you use Windows, you can use compatibility mode. From the properties of Google Chrome go to the compatibility section.

Tick the checkmark next to “compatibility mode” then choose the version of the operating system you are using. In the screenshot I show how to do it if you use windows 7.

Compatibility Mode

Restore Google Chrome settings

If with all the previous steps, you were not able to solve the problem you can do a general reset of Chrome.

To restore chrome:

  1. Open Chrome
  2. In the top right corner, click on Settings icon, to reset settings
  3. Click on show advanced settings at the bottom
    • Windows: in the “Reset and cleanup” section click on Reset settings to Reset settings
    • Mac:in the”Restore Settings” section, click on Reset Settings and Restore

This will delete all additional plugins. Google Chrome will reset the default search engine as your home page and bring back Google Chrome as it was when you had just installed it.

Disable Antivirus

This operation is the so-called last resort.

If after all these attempts you still see the error Chrome offa it is possible that it is the antivirus that is creating the error due to a misconfiguration.

It is not a good idea to leave your computer without antivirus, so if this works try to find a permanent solution by reconfiguring the antivirus or using another one.

Resolve the error Chrome aw snap on Android

This browser error is not only found on computers, Mac or Windows, but also on mobile devices.

In fact, it is possible that your android tablet or smartphone presents the same error.

Also in this case the first attempt should be to reload the page.

If this doesn’t work make sure you are online, that you haven’t consumed all the data of your plan (not difficult if you use tethering) and that you are actually connected to the network.

If you still can’t see the page try opening an incognito window. If this solves the problem, the cause is probably the cache. Let’s take a quick look at how to clear the cache on Android and iOS.

Clear cache on Android

To clear cache and cookies on Android go to settings -> privacy -> Clear browsing data.

Select Cookies and site data and Images and cached files, uncheck everything else then click Clear Data.

If the problem persists close all other tabs, all other open apps on the device and try again. It

might be a device memory issue.

If the problem persists restart your phone or tablet. And if you still don’t solve try updating Google Chrome and then restore chrome android if the update wasn’t enough.

The solution to aw snap on IOS

iPhone and iPad are not immune to this problem. Let’s see how to fix it when it happens.

In this case, solutions are similar to the ones used with Android.

The first test is to reload the page.

If you still have the error chrome aw snap using incognito mode or clear the browser cache.

Finally if the problem persists try closing all tabs and all apps on the phone.

Clear cache on Chrome IOS

To clear Chrome cache on IOS tap on the three dots at the bottom right corner, then open settings. Now tap on privacy -> clear browsing data.

Select Cookies, Site data and Cached images and files and uncheck all other options then tap clear browsing data.

Try to reload the page to see if it works.

If the problem persists, as in the case of Android, try restarting your phone or iPad and try updating Google Chrome.

The new error codes.

Google has added 94 error codes for the Chrome aw snap page to make it easier to fix the error.

I expect Chrome to get even better in the future, in fact the Chromium page showed:

To make it easier to diagnose user reports of the sad tab, perhaps we could consider putting the crash exit code on the sad tab as we do for SSL errors. Then users can google for the error, we can seed help center pages to help users, everyone wins.

Not all these errors are easy to understand without an explanation, in fact many of them need an explanation and a guide for the solution.

The same errors are also valid on microsoft edge since it is now based on Chromium.

The available error codes are:

  • HUNG
  • SIGBUS (7)
  • SIGBUS (10)
  • Crashpad_FailedToCaptureProcess
  • Crashpad_HandlerDidNotRespond
  • Crashpad_SimulatedCrash
  • Out of Memory
  • unknown


This error code is shown in the Chrome aw snap page when Chrome runs out of available memory. Usually the cause is an application or website using too much memory.

Sbox Fatal Memory Exceeded

You can check via the task manager which applications use the most memory so you can close them.

Errore status_invalid_image_hash

Chrome Status Invalid Image Hash

The problem in this case may be due to your antivirus software. Try updating it or disabling it.

If you use Windows, you can follow these steps:

  • From the start menu select run
  • Enter “Regedit” to open the Regedit application.2. Enter “\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome”.
  • If you only find “\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google”, create a folder called “Chrome”.
  • Create a new file named “RendererCodeIntegrityEnabled” (DWORD 32).
  • Set the value of ‘RendererCodeIntegrityEnabled’ to 0.
  • Restart Chrome.

If you still see the Chrome aw snap error try updating Google Chrome or edge. And if it still doesn’t resolve try renaming chrome.exe or msedge.exe to any other name and restart the browser.

Error status_access_violation


If Chrome aw snap shows the status_access_violation error code you can try updating and restarting Google Chrome to fix it.

Check the extensions by disabling them one by one to see if one of them is creating the problem.

If this does not solve it try renaming the .exe file to any other name as described above and then restart the browser.

Error status_breakpoint

To fix this Chrome aw snap error code there are not many solutions.

Update the browser and restart it. If it still doesn’t work try renaming chrome.exe to another name and restart the browser.


Were you able to fix Chrome aw snap error on your computer? Let me know in the comments.

If you have found a solution that I didn’t write about here let me know in the comments, so I can add it to the article.

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15 responses to “Chrome aw snap, how to solve the error”

  1. Bharat Batala Avatar
    Bharat Batala

    Same problem my error

    1. Sometimes it happens. Have you been able to solve it?

  2. Noel OKelly Avatar
    Noel OKelly

    Hi. Using iMac Big Sur 11.5.2 but my browser is Chrome.
    I get Error Code: 5
    It seems to be random which makes trouble shooting difficult.
    Usually it effects Google Mail, Contacts and Calendar which are my pinned resources.
    Sometimes just reloading the page works – sometimes not.
    So annoying to have to spend hours trouble shooting a mainstream product like Google Chrome!

    1. Never had that error, but please comment with the solution once you find it. That would be helpful

    2. Keri L. Avatar

      I am also continuing to get this error on multiple pages that I use and keep bookmarked for my daily work. (Gmail, Asana, and Harvest) Error Code 5. Big Sur 11.6. They reload each time without fail and work just fine. I will try to track how often it is, but I would say multiple times per hour at least one of those three pages gives me the Aw Snap Error Code 5.

      1. Try using the code mentioned in another comment, it might help you solve.

      2. Nothing worked for me except clicking exit. To do this: Open chrome, you will see your usual error message… Click the three vertical dots in top right corner of the page, click exit (last option), and that is supposed to close any open browsers. Then click back to chrome and it should work. Also, creating a shortcut for chrome can sometimes help with problems. Good luck everyone.

  3. Michael Dubno Avatar
    Michael Dubno

    I just wrote some code to monitor for the error and refresh the page. Check it out at:

    1. Seems amazing. Thanks for sharing this!!!

  4. Laura Moore Avatar
    Laura Moore

    I got an aw snap error on one of my tablets, a Samsung Galaxy, 2017 brand a few months ago and my computer guy had never heard of it! No one I know has heard of it so I was relieved when I was able to later Google it and find other people have had that happen. My computer guy couldn’t resolve it so I needed to install a different browser. It interfered with my google so I ended up disabling it. I have another identical tablet that is okay so far.

    1. Thanks for sharing your experience, Laura.

  5. I have tried everything possible to get rid of Aw Snap. This just started happening g 3 days ago. I have 3 android tablets , they are old and all 3 are doing the same thing, like I said this just started happening 3 days ago. Any advice will be appreciated

    1. If none of the solutions proposed in this article have helped you, try to ask some computer assistance store in your area.

  6. Julia Davis Avatar
    Julia Davis

    I went through your article which was on a website opening problem. There could be several reasons why your website is not opening in Google Chrome. Here are a few potential causes and solutions you can try:
    1.Clear browser cache
    2.Check internet connection
    3.Disable browser extensions
    4.Disable antivirus or firewall
    5.Update Chrome
    6.Check for website errors
    7.Look for server issues

    1. Thank for your addition Julia. I removed the promotional part from your comment since we do not allow it.

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