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Pointing an external domain to SupportHost

February 18, 2022 / Published in:  from Ivan Messina
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By purchasing a hosting plan on SupportHost you can decide whether to register a new domain, transfer your domain to SupportHost or use an external domain, managed by your current provider.

In this tutorial I’ll show you how to point an external domain to SupportHost in two different ways: updating nameservers or changing DNS records.

Pointing an external domain using Nameservers

Modifying Nameservers is the easiest way to point your external domain to a SupportHost hosting account.

Before changing nameservers from your provider’s website, in the purchase phase of your new hosting plan you will need to select the option “I will use my existing domain and update nameservers“.

Use An External Domain And Change Nameservers

Then you’ll have to configure the available options according to your preferences and press the “Continue” button.

Configure Your Hosting Plan

After completing the order by concluding the purchase, you will be able to change the nameservers of your external domain in order to link them to your new hosting plan.

Go to the administration panel of your domain provider, find the section dedicated to domain management and enter the following nameservers.

  • ns.supporthost.net
  • ns.supporthost.com
  • ns.supporthost.eu
  • ns.supporthost.us

If you have a multidomain hosting plan, you should add an addon domain to your account before you edit the nameservers of the domain.

In case you can’t find the settings to configure nameservers, contact your domain provider and ask them to perform this task for you.

Pointing an external domain by modifying DNS records

Another way to point the domain to a SupportHost hosting is to modify the DNS records.

To modify DNS records properly, you will need to know the IP address of your hosting account.

You can find the IP of your hosting account on the right side of the screen, after you login to cPanel.

Check The Ip Of Your Website For Pointing External Domains

Alternatively, you can find the IP of your website in the email you received after purchasing the hosting account.

Log in to the admin panel of your current domain provider and create a DNS Type A record, entering the IP of your SupportHost hosting plan.

After changing the DNS records, you will have to wait up to 48 hours for DNS propagation (usually just a few minutes).

If you have changed the pointing of a .IT domain you will have to wait for the NIC to check before your domain is transferred. While waiting you can check that all the parameters have been set correctly by performing a DNS Check.

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