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How to request the auth code

October 17, 2021 / Published in: , from Ivan Messina
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If you want to transfer a domain from one provider to another it is necessary to request the auth code.

This code is required for the domain transfer and must then be entered during the transfer order. Just like a domain password, to ensure that no one but you can transfer your domain and take control of it.

Regarding .it domains, the auth code is called auth info. Despite having a different name, it has the same function.

Note that if you request the auth code for a domain, you must also request the hosting cancellation if you have a connected hosting plan and do not want to renew it.

What is the auth code, and what is it for

To transfer an Internet domain from one provider to another it is necessary to have the auth code of your domain. The auth code is also called:

  • auth info code
  • auth info code
  • authorization code
  • authorization code
  • domain password
  • transfer code
  • EPP code
  • EPP code.

This alphanumeric code is provided exclusively to the domain owner to prevent third parties from transferring the domain without his authorization.

How to request auth code with SupportHost

Whether you have a .it domain or a domain with any other extension, you can easily get your auth code from our control panel. You will be able to get the domain EPP code in less than a minute.

Through our service, it is possible to request the EPP code (or Auth Code) directly from the client area. To get this code, you need to log in, then click on: Domains -> My Domains.

Client Area My Domains

Then click on the wrench icon corresponding to the domain of interest.

Manage Domain

At this point, in the left sidebar, click on “Get Auth Code“.

Get Auth Code Manage

In the new window, you will see your auth code in the yellow box as shown in this screenshot.

Auth Code

A note for EU domains

Unlike what you may read online, there is an auth code for EU domains. The guides you find online that say that you don’t need an auth code for EU domains contain old and incorrect informations. For some years now, the EU domains have an auth code.

The EPP code for EU domains looks like this:

YYYY-AAAA-BBBB-CCCC

This code in the case of EU domains is valid for 40 days and is invalidated after its use.

The auth code of the EU domains is sent by the registry via email. If you don’t receive the code automatically within a few hours, contact us.

In some cases, the code must be generated manually to be available. If you do not receive the code by email it means that we have to generate it manually and we will send it to you via ticket.

Domains that cannot be transferred

In some cases, it is not possible to proceed with the transfer of the domain.

If the domain was registered less than 60 days ago, it cannot be transferred. We can begin the transfer process, but it will not be transferred until 60 days have passed.

The same rule of 60 days applies in those cases in which a change of ownership has been made, or even just a change to the email of the domain owner.

This rule applies to generic domains: com, net, org, etc…

International domains also have a function to block the transfer (transfer lock).

If a domain is blocked, you will need to ask the provider to unlock it. In some cases, it is possible to unlock the domain for transfer directly from the provider’s control panel, as in our case.

Expired domains

No registry allows the transfer of an expired domain. If the domain for which you are trying to get the auth code has expired, you will see that it is not possible to click on the link to get the auth code.

What to do if the provider refuses to provide the code?

The auth code can only be provided by the provider with which you registered the domain. If the domain was registered under your name, you are entitled to receive this code and the provider cannot refuse to provide it to you. Providers can allow you to obtain the auth code directly from the control panel, as in our case. Alternatively, simply request the transfer code, and the provider is obliged to provide it to you within 5 days of the request.

If the provider refuses to provide the auth code, the owner of the domain can contact the registry directly to obtain it. In the case of the .it domain, you can contact the it registry, while for international domains, it is necessary to contact ICANN. In doing so, the registry will take the necessary measures. In the case of .it domains, the Italian nic, in a few days the registry can provide the auth code to the domain owner.

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