Frequently asked questions
What is WordPress hosting?
Our WordPress hosting is a shared hosting or LiteSpeed hosting made for all clients that want to use WordPress.
WordPress is an open-source CMS, the most used at the moment for creating websites. Thanks to the multitude of themes and plugins available, you can effortlessly create your website from an intuitive and easy-to-use control panel.
The difference between semi-dedicated hosting and WordPress hosting is the ability to find WordPress already installed right after purchase. Your WordPress hosting will be available in a few minutes thanks to our automatic installation process.
With WordPress hosting, you can create a professional email address for each of your collaborators in order to have addresses such as [email protected]
Also, thanks to one of our partners, you can opt to have managed WordPress hosting or have someone to take care of your site, for example, to modify it, keep it updated, safe and fix the problems as they occur.
The cost of the server is split across all hosted accounts. We, at SupportHost, do not oversell, it means that each of our servers hosts a definite maximum amount of websites to keep the performances of your website always at best.
Choosing this hosting plan, therefore, involves not having an entire server available, in which case you will have to rely on another type of service, such as VPS cloud hosting or a dedicated server.
WordPress hosting today is undoubtedly one of the most chosen products by online users. The reason is that the WordPress platform is simple, easy to use, and perfectly optimized for SEO. These characteristics make it a suitable choice for all those who want to create a professional online site with no effort and high possibility of customization.
Is there a cache system with WordPress hosting?
Yes, with WordPress hosting is available LiteSpeed + LSCache (in addition to OPcache and Memcached), which allows us to give maximum performance to your site created with WordPress. From our tests, Litespeed + LSCache perform 20-30% better than a standard Apache hosting.
Can I get help with my website transfer?
Yes, we can transfer your website to our WordPress hosting. The transfer of your website is included within the price of the annual hosting plan. Once you have purchased a plan, an automatic ticket will open to request your access data to the old hosting provider.
If your old hosting provider uses cPanel with the backup function enabled, we will transfer your account in full, that includes all email addresses.
Otherwise, a manual transfer is required, which includes only one installation and does not include email transfer.
Is the domain included in the price also with the renewal of the WordPress hosting plan?
Si. Il dominio
è incluso nel prezzo anche al rinnovo del piano hosting WordPress. Questo è sicuramente uno dei nostri punti di forza che ci permette di distinguerci dagli altri servizi hosting, che includono il dominio nel prezzo soltanto per il primo anno.
Durante l'ordine, al momento della scelta del dominio, vedrai quali sono le estensioni incluse nel prezzo. Con SupportHost non avrai perciò alcuna sorpresa. Con noi avrai sempre prezzi chiari e il prezzo al rinnovo resta invariato.
Is the SSL certificate included in the hosting plan?
Yes, we offer a free SSL certificate
with all WordPress hosting plans purchased on SupportHost. The certificate included is generated by Let’s Encrypt. The certificate is automatically activated within 24 hours of purchasing your WordPress hosting, so you don’t need to do anything to activate it.
The SSL certificate is vital for every website and is considered as a ranking factor by search engines. It is also essential to ensure safe browsing for your users.
How much will the WordPress hosting plan cost upon renewal?
The renewal price does not change, the price remains the same as the purchase price. With us you’ll never have any surprise because, unlike other providers you may encounter, our prices remain unchanged over time.
We have been providing the same prices since 2010 despite improving the service we offer. So, you don’t have to worry about it. On the day of your plan renewal, you will pay the same price as the first time.
What performance can I expect from your hosting solutions?
For our customers, we want to offer only the best products and performances, which is why we have chosen to use high-performance hardware. Our servers have 128Gb of RAM and use only NVMe SSD disks. This always guarantees you high performance.
Websites that are hosted with our hosting solutions, if perfectly optimized, can achieve a loading time of 0.5s. Keep in mind that the speed of a website doesn’t just depend on the server. How the site is made has a huge impact on performance.
Also on WordPress hosting, we provide LiteSpeed + LSCache which guarantees performances 20-30% better than normal shared hosting.
What PHP versions are available?
With our WordPress hosting, you can customize the PHP version. We provide you with different PHP versions that you can choose independently.
In addition, we give you the possibility to modify php.ini according to your needs.
The following versions are currently available: 4.4 / 5.1 / 5.2 / 5.3 / 5.4 / 5.5 / 5.6 / 7.0 / 7.1 / 7.2 / 7.3 / 7.4 / 8.0 / 8.1
Can I change plan in the future?
Yes. With SupportHost you can switch to the plan of your choice at any time. You can choose to upgrade or downgrade at any time.
If you choose to upgrade to one of our bigger WordPress hosting solutions, and therefore have a higher cost than your current plan, you will only have to pay the difference between the two plans.
On the contrary, when you downgrade to a cheaper plan the system will calculate the fee, there is a 10€ minimum fee to downgrade.
Do you offer any guarantees if I am not satisfied with WordPress hosting?
Yes. A 30-day money-back guarantee is available for all our new customers. This means that if for any reason our product has not convinced you or our service is not what you need, you can request a refund.
If, on the other hand, you find yourself in doubt about the kind of service or if you want to understand if you can learn how to use a product that we offer, you have the possibility to try our web hosting for free and without any restrictions for 14 days. If you feel that the product is not what you are looking for, all you have to do is let it expire, and you will not owe us anything.
Can I use a shared plan for WordPress?
Our WordPress hosting is a shared or semi-dedicated hosting plan with WordPress pre-installed.
If you want, you can buy any of our hosting plans and during the order decide to install WordPress (or another CMS of your choice) using a simple dropdown.
How much space do I have available for emails?
Emails are stored on the disk space of your hosting account. That is to say that if you buy the WordPress 1 plan you can use up to 15 GB of space. This space is shared between emails, website files, and databases.
You can create unlimited email accounts on your WordPress hosting account. When you create your email accounts you can set a maximum space threshold. This threshold can also be set without limits. If you exceed the total space limit of your account you will need to delete some files (or emails) to free up space or upgrade to a bigger plan.
How many visitors can WordPress hosting handle?
It is difficult to give a precise answer to this question, because we have to consider several variables. The number of visits your WordPress hosting plan will be able to handle depends both on the resources of the account and on how the site is built, and website optimization also plays a key role.
By looking at the tables, you can see estimates of the number of visits supported by the proposed plans. All plans include unlimited monthly traffic. Therefore, the number of visits the site will be able to support depends on the account resources (RAM, CPU, processes, and IO), which you see shown in the tables.
Add to this the type of site and how it has been optimized. In fact, a dynamic site with WordPress will have higher resource consumption when compared to a static site. In any case, through site optimization it is possible to reduce resource usage.
If you are not sure which plan to choose, you can start with the smallest or the one that seems best to you. You can upgrade to a higher plan at any time, paying only the difference between the two.