GDPR
Privacy
What is GDPR?
GDPR (General Data Protection Regulation) is a European regulation that came into force on May 25, 2018, regarding the protection of data of natural persons.
With the GDPR, a regulatory framework on the protection and processing of personal data has been designed for all member states of the European Union. In all European states, the same legislation applies, and all European citizens have the same rights.
The GDPR indicates that data must be collected for specific and clear purposes. The data controller cannot keep the data for longer than the purpose of the processing. The processing of personal data must be done transparently.
How we comply
SupportHost is GDPR ready
We care about your privacy. Our service is GDPR compliant and we provide you with the necessary tools to make your project compliant.
Data in Europe
We process your personal data in Europe, all staff are resident in Europe
Confidentiality
Your data is stored in our systems and only you have control over your data
We respect your rights
You can exercise your rights under the GDPR at any time
ISO 27001
The data centers we rely on are ISO 27001 certified. SupportHost is ISO 27001 certfied.
Security measures
We have a number of security measures in place to protect your personal data
Transparent data processing
We only use your information to provide you with a service, as outlined in our policy
SSL certificate
If you want to protect your data on the website the SSL certificate is essential
Always up to date
To keep all data secure we keep all systems always up to date
Malware detection
We keep all systems continuously under control
Daily backup
We perform daily backups to ensure data availability and eliminate the possibility of accidental loss
Antivirus, antispam, firewall
We reduce the risk of vulnerability for viruses and malware sent via email
We don’t sell personal data
We do not give or sell your personal data to third parties
Frequently asked questions
Questions about European privacy regulations
What data controller means?
The data controller is the owner of the website, in our case SupportHost OÜ. The data is collected by the owner when registering or filling out a contact form. SupportHost is the owner of the data of its customers.
SupportHost’s customers own their data, which is why SupportHost:
-Does not use its customers’ data for purposes other than those stated in the privacy policy
-Processes customer data only when necessary, or in those cases where the customer requests it
SupportHost’s customers are the owners of their customer data, and agree to appoint SupportHost OÜ as the data controller.
What does data processor means?
A data controller is the natural or legal person who processes or maintains data on behalf of the data controller.
If you purchase a service with SupportHost OÜ you agree to appoint us as a data controller, according to the rules described in the data processing agreement.
What are personal data?
The GDPR identifies as personal data any information that identifies or makes identifiable a natural person.
For example:
– First Name
– Surname
– Photo
– Tax code
– Address
– IP Address
– etc…
What does data processing means?
Data processing is defined as any operation applied to personal data, for example:
– The sending of a newsletter
– Sending an invoice
– Sending an SMS
– A telephone call.