How can we help?
Choose the best way to reach us. We’re here for you.
Support online — avg. response 27 min
Already a client?
Open a ticket from your client area. We see your history and can act on your account immediately.
✓ Fastest response
✓ Full account access
✓ Authenticated support
Pre-sale questions
Not yet a client? Send us a message and we’ll reply via email. No account needed.
✓ No login required
✓ Reply within hours
✓ Pre-sales and access recover
Book a call
Prefer talking? Schedule a callback with our pre-sale team. We’ll call you within 3 business days.
✓ Personal conversation
✓ Pre-sale only
✓ VOIP call
Get in touch
Fill out the form and we’ll get back to you as soon as possible. For existing clients, we recommend opening a ticket for the fastest response.
Fast response
90% of requests answered within the first hour.
Real humans
No chatbots — your message reaches a real person.
24/7 availability
Our support team is available around the clock.
Italian & English
We speak both languages fluently.
Send a message
Book a call
SupportHost OÜ
Address
Ahtri tn 12, Tallinn 15551
Harju maakond, Estonia
VAT number
EE102402247
Datacenters
Germany, Finland, Virginia (USA)
Certifications
ISO 9001 | ISO/IEC 27001 | ISO 14001 | ISO/IEC 27017 | ISO/IEC 27018
Frequently asked questions
How do I reset my client area password?
Visit the password reset page, enter your email address, and follow the instructions sent to your inbox.
If you don’t receive the reset email, it probably means you are using an email that is not with us. If you don’t remember your email, click on the link “Forgot your email?” to reset your password starting from an active service you have with us.
Lost two-factor authentication access?
If you have 2FA enabled but lost access to your authenticator, use the contact form on this page. We’ll verify your identity through your registered email, SMS, or by requesting an identity document.
Can’t access your registered email?
If you no longer have access to the email address on your account, send us a message through the contact form. We can verify your identity via SMS or identity document to help you regain access.
What is the average response time?
90% of support requests are answered within the first hour. Our average response time is 27 minutes. For the fastest response, existing clients should open a ticket from the client area.
Can I call for technical support?
Phone callbacks are available for pre-sale questions only. For technical support, the ticket system is more effective — we can access your server, check logs, and troubleshoot directly. Most issues are resolved in a single reply.
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Expert support (real people!)
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